Shipping policy

TRACKING

  • Tracking information will be sent once your order is processed

MY ORDER SAYS DELIVERED BUT I HAVEN'T RECEIVED MY PACKAGE

  • What you should do when the tracking information says delivered but you haven’t received your package. 
    1. Sometimes USPS, UPS and other carriers we use mistakenly mark an item delivered or they deliver it to your neighbor by mistake.  Check your neighbors then give it a day or two, the carrier usually corrects the issue shortly after. 
    1. Contact your local post office or mail carrier with the tracking number provided. The package could be undeliverable and is at the Post Office.  For International orders please provide the tracking number to your respective carrier.  You can visit your respective carriers website with the tracking number we provided to get more information on your package.