WARRANTY

No Returns or Refunds

Everything we make is custom and built to order. Because your gear is produced specifically for you, there are no refunds under any circumstances.

No Size Exchanges

We do not stock any inventory or keep spare pieces on hand, so we cannot swap sizes once an item has been produced and delivered. Every piece is made from scratch for your project, which means sizing must be fully confirmed before production begins.

If you need a different size after receiving your order, we offer a Size Rebuy Option.

You can purchase a new piece in any size you want at a discounted rate. You keep the original item, since there are no returns or exchanges on custom products.

This is a new production run at a reduced cost, not a replacement.

Our warranty covers one thing and one thing only: real manufacturing defects.

That means an actual production error on our end. A seam sewn wrong. A panel misplaced. Something built incorrectly in the rare moment the machines or humans blink.

Here is what the warranty does not cover, and we are being very clear about it:

Your dog deciding the jersey sleeve is a snack
Crashes, skids, slide-outs, or anything involving asphalt
Abrasion from saddles, saddle bags, hydration packs, gravel dust, or that 300 km mud bath you called a “race”
Artwork complaints like “the blue isn’t blue enough” or “this is not how I pictured it in my head at 2 AM”
Fit issues of any kind
Blown seams because you ordered a 2XS and are really a 2XL.

Warranty is strictly for construction mistakes, not usage, not weather, not imagination, and definitely not wrong sizing choices.

If your item genuinely arrived with a production defect, we will fix it. If not, consider it part of the adventure.