FAQ

SERVICE

No Returns or Refunds

Everything we make is custom and built to order. Because your gear is produced specifically for you, there are no refunds under any circumstances.

No Size Exchanges

We do not stock any inventory or keep spare pieces on hand, so we cannot swap sizes once an item has been produced and delivered. Every piece is made from scratch for your project, which means sizing must be fully confirmed before production begins.

If you need a different size after receiving your order, we offer a Size Rebuy Option.

You can purchase a new piece in any size you want at a discounted rate. You keep the original item, since there are no returns or exchanges on custom products.

This is a new production run at a reduced cost, not a replacement.

Contact us for details and pricing

Our warranty covers one thing and one thing only: real manufacturing defects.

That means an actual production error on our end. A seam sewn wrong. A panel misplaced. Something built incorrectly in the rare moment the machines or humans blink.

Here is what the warranty does not cover, and we are being very clear about it:

Your dog deciding the jersey sleeve is a snack
Crashes, skids, slide-outs, or anything involving asphalt
Abrasion from saddles, saddle bags, hydration packs, gravel dust, or that 300 km mud bath you called a “race”
Artwork complaints like “the blue isn’t blue enough” or “this is not how I pictured it in my head at 2 AM”
Fit issues of any kind
Blown seams because you ordered a 2XS and are really a 2XL.

Warranty is strictly for construction mistakes, not usage, not weather, not imagination, and definitely not wrong sizing choices.

If your item genuinely arrived with a production defect, we will fix it. If not, consider it part of the adventure.

First things first: every order ships with tracking. On top of that, our system sends automatic emails with every shipping update. So if you do not see anything in your inbox, check your spam folder, promotions tab, or really dig around for that email. It is in there somewhere.

Once it leaves our hands, it enters the thrilling world of UPS, FedEx, USPS, or whichever local snail we strapped your package to. At that point, we do not have real control over what happens on their end, but we definitely want to help you sort it out.

The best move is to contact the carrier directly with your tracking number. They can see more than we can. We will also reach out on our side and push for answers. Most of the time, the package turns up. It might be running late, riding around in the wrong truck, or enjoying a scenic detour.

If the tracking says “delivered” and you do not have it, that usually means one of a few things:

A neighbor grabbed it
The carrier hid it somewhere creative
Someone stole it
Or yes, the delivery person marked it delivered without actually delivering it (trust us, we know…)

In all cases, reach out to us. We will help however we can. Just keep in mind that once we hand the package off, we cannot magically pull it back through a portal from the shipping underworld. We will work with you to find a solution and get you into fresh new kit.

And one last thing… be nice. Sugar goes a lot farther than vinegar, and we promise we are on your side.

If you placed an order online, the internet universe moves fast. Within milliseconds of payment, an order confirmation email fires off and lands in your inbox. If you do not see it, check your spam folder, promotions tab, or make sure you did not type your email like you were wearing winter gloves.

You can also log in to your account anytime to check your order status. If it shows “Ordered”, that means it has not shipped yet. It is either in the queue to be sent to production (some orders wait for a group window to close) or it is already in production getting printed, pressed, stitched, and assembled to ship. Trust us, once it arrives to us, we ship it out fast. Usually within a day, because we love #NewKitDay and #Kit+1 just as much as you do.

Once your order is in the system, the real work begins. And real work takes time. Check the FAQ on How long does it take? and then add a little patience on top. Custom kit does not sprint out the door.

And just to be clear:
If you ordered your kit one week before your big race, it is not showing up in time. We are good, but we are not wizards.

Sit tight. Your gear is on its way.

PROCESS

Easy. If you are already in “take my money” mode, you are basically halfway there.

Just fill out the START WITH US form. That is your golden ticket. Drop in your idea, your artwork, your colors, your napkin sketch, whatever you have. We take it from there.

If you know exactly what you want, perfect. If all you have is “make it dope,” also perfect. We can work with anything from fully organized to gloriously chaotic.

So why wait? Hit the form, send your info, and get it done. Your kit is not going to design itself.

Custom kit takes time. Real time.

If you are expecting something to show up in a couple days like it magically teleported from a warehouse, that is not how this world works. Every piece is made from scratch. Panels cut. Fabrics prepped. Colors matched. Stitching done by humans who actually care about what they are making.

If you ever got “super fast” custom kit from somewhere else, chances are they rushed it, skipped steps, or let a stitch slide. That is not us. If you want old-world quality, you need to give it old-world patience.

Think of it like this: this is not a drive-thru where the burger was cooked two hours ago and kept warm under a lamp. This is the chef actually cooking your order. Fresh. Proper. Done right.

Great kit takes time. When it is finished, it is worth the wait.

Pretty much everything. Credit cards, debit cards, Apple Pay, Shop Pay, and a bunch of other modern ways to move money from you to us. If you are checking out through the Order Hub, you will see all available options right on the screen.

Do I pay in full?

Yes. All custom orders are paid in full before production begins. No deposits. No partial payments. Once the order is paid, we lock in your spot, prep the materials, and start the build.

Custom work means we produce exactly what you ask for, so full payment upfront keeps everything smooth, organized, and moving without delay.

When one person runs the whole project, this is your lane. Bulk orders keep everything tight and organized in one shot. You collect sizes, quantities, and artwork, send it over, and we take it from there. Fast, clean, and built for teams that want their gear handled without the back-and-forth.

It is one order, one payment, and one shipment. Simple and efficient.

You get direct communication, clear timelines, and straight answers. Once the details are locked, production starts and we keep you updated as your gear comes together. This is the most efficient way to outfit a full crew with zero slowdown.

Your crew’s private corner to get gear made. Simple, direct, and built for speed.

Drop in, place your order, confirm the details, and we take it from there.

No fuss. No back-and-forth. Just your custom kit moving in the right direction.

DESIGN

Absolutely. If you have a vision but zero files, zero sketches, or zero clue where to start, we can still build the whole thing from scratch. Give us anything: a mood, a color you saw on a subway tile, your favorite donut shop logo, a blurry picture of a jersey from 2013, or even, “I want it fast… but not like too fast.” Trust us, we have seen it all.

Our job is to take whatever you send us and turn it into a clean, production-ready custom kit. We help you pick colors, refine concepts, adjust logos, and make sure everything lands exactly where it should when it hits the pattern. We handle all the technical parts too: vector conversions, panel layouts, color translation, and making sure the final product actually looks intentional.

And here is the part you need to hear: we make kit, we are not a design studio. We know cycling apparel inside out, and the designs we create come from real experience, real taste, and a lot of miles. So when we send you the final artwork, take it for what it is… a masterpiece. Please do not break our balls over ten rounds of “can you move this logo one millimeter.” We promise it already looks good.

Bring the idea. We will handle the design. Even if your idea is basically three words and a shrug.

Having a clear idea upfront always makes the process smoother. If you already know your colors, style, or overall vibe, you are ahead of the game.

But if you are not there yet, do not stress. We can help shape the look.

Our core team is known for sharp design skills, a clean process, and an eye for making cycling kits that actually stand out.

Start with the mood:

Classic
Modern
Loud
Wild
Minimal
Retro
Clean race look

Any direction works as long as you know the “feel” you want.

A simple vibe check goes a long way.

Pick your base colors early.

If you can, use Pantone codes so your colors hit exactly how you want across fabrics and production. If not, we can help translate your references into production-ready tones.

Vector art is best. It scales cleanly, never gets blurry, and gives us full control for placing logos, patterns, and shapes. Vector files usually end in .ai, .eps, or .svg.

Quick breakdown: vector art is made from points and lines, not pixels, so you can blow it up to billboard size and it stays perfect.

If you only have raster images (JPEG, PNG), we can often recreate them as vectors, depending on complexity.

Artwork timelines depend entirely on what you hand us. If you send clean, well-prepared files with Pantones, vector logos, and a clear direction, we can usually turn things around in a day or two. Straightforward, fast, and painless.

If you send us a whimsical idea sketched with a rusty pencil on the back of your recycling cardboard, it can go quick… or it can go slow. The biggest factor is not the drawing. It is you. If you are focused, responsive, and know what you want, we can lock in a design surprisingly fast. If you disappear for a week or change your mind every 15 minutes, the timeline follows your vibe.

The rule is simple:

If you are buttoned up, we can make it happen pretty quick. If you are chaotic, we ride the chaos with you. Either way, we get you to the finish line.

GENERAL

We are a small crew of bike people who have been riding, racing, crashing, fixing, and talking about bikes for so many years it should probably count as a medical condition. Between all of us, we have over 50 years in the cycling clothing world and a lifetime of questionable kit choices and stories we probably should not admit publicly.

Alex

Design wizard. Runs his own brand. Known for making kits that look intentionally cool instead of “accidentally sponsored by 14 companies.” He has logged enough miles to qualify for frequent flyer status on his local roads Still has taste, which is rare in this industry.

David

Has been slinging custom cycling gear for nearly two decades. Started by pushing bezier curves around back in the FreeHand era, before Illustrator wiped it off the map. Still pins on numbers, flatted out of more races than most riders have entered, and still goes back for more.

Lori

Our Operations Ninja. She keeps orders in line, answers messages before you can panic, and shepherds your gear to your door instead of a cow pasture upstate. As the mother and wife of road cyclists, she’s essentially a full-time support crew for people who can break down a drivetrain but not a cardboard box.

We are design driven, ride a lot, care about good kit, and know how to make it right. And we still put in the miles, even if it sometimes ends with a flat tire in the gutter and Uber or subway home.

This is what we do, and we love it.

Our primary production partner is a factory in Italy that just celebrated 50 years of making cycling apparel. They have been stitching high-performance gear longer than most riders have been clipping in, and we work closely with them to bring top-tier fabrics and craftsmanship to every custom piece.

We also source certain items domestically in the USA when it makes sense for speed, specialty work, or logistics. And yes, we can produce select projects through a trusted partner in China if your order needs a different price point or production style.

Think of it like a well-balanced team:
Italy handles the heritage, high-end production.
The USA steps in for specific quick-turn needs.
China gives us flexibility when the project calls for it.

No matter where your gear is made, the standard stays the same: high quality, precise construction, and zero shortcuts.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.